Refusionspolitik

Despite all our precautions, it can always happen that something goes wrong with an order or a shipment.

When the package was received damaged we will, as soon as we were informed:

-Replacement (e) bottle (s) to ship beer when only 1 or 2 damaged pieces.

-Send a completely new package when it comes to total loss or when receipt of the package was refused due to damage.

Only in very exceptional cases will we proceed to a refund, and this is always done by mutual agreement. A previous refund (whether or not for a similar occurrence) does not automatically entitle you to a refund again: each case is dealt with individually, whereby an attempt is always made to offer the best possible customer experience.